In the unfortunate event that you should wish to cancel your order, please contact us on 0845 415 4169. Please note phone lines are manned at various times and if there is no answer please drop us an email to email@example.com requesting to cancel the sale. Provided that order is still pending the processing status, the sale can be cancelled. Should the order have been sent to our dispatch team we may not be able to cancel the sale, and the item(s) will have to be returned upon receipt of delivery. Item(s) will be refunded upon return.