Shipping and Returns
Here at The Fairy Princess we aim to get your order dispatched to you as smoothly and as quickly as possible, standard delivery is dispatched normally within 48 working hours of receipt of your order, and goods are delivered thereafter within 3/5 days.
We do send processing and delivery updates, please do check your junk mail before contacting us concerning delivery as these normally end up here!
Most orders are sent via Royal Mail/ Yodel courier and these are traceable should any problems arise. We aim to treat each parcel dispatched as if it were being sent to our own home.
Select one of the following :
- Standard Yodel UK Mainland Delivery £4.75
- European and Worldwide delivery – £24.99 International Signed For
- We do offer a “DHL 24 Hour” dispatch service, for orders placed Monday through to 2 pm Thursday. Please note the cut-off is 11 am for 24-hour delivery. We cannot be held responsible for delayed postage as this is out of our control once handed to DHL.
- TO CONFIRM EXPRESS DELIVERY we advise you to please email us email@example.com, or via the Contact Us page, upon ordering, and the team will be happy to assist you.
- Should an order be placed, and delivered to another name please rest assured that we do not send invoices with the orders, just a packing slip to enable the receiver to know exactly who has ordered the item(s) and other details, but no price is shown.
- We hope that you will be pleased with your order but, if you are not, you can return the item(s) within 21 days commencing the next working day after the item(s) were posted to you. Items are to be returned in original condition with tags attached in a saleable condition. You must notify us by email within 5 days of receipt that you will be returning the item(s) to the warehouse address. We will not accept returns after 21 days have passed. ALL SALE ITEMS ARE NON REFUNDABLE
- Should you experience a delay or start to think your parcel may have become lost in transit, please contact us within 2 weeks of placing your order. We cannot open a claim after 4 weeks with the courier, and are therefore unable to help.
- Refunds will be automatically issued within 7 working days upon receipt of the goods, to the same method of payment at the time of ordering. Please note postage charges will not be refunded unless the item is found faulty. Refunds can take up to 7 working days to be returned (this is the bank processing time).
- When returning unwanted item(s) please use an insured and traceable service such as Royal Mail Recorded Delivery. We are not held responsible for items lost in the post. WE ADVISE DO NOT USE EVRI. Item(s) must be unworn, undamaged, with tags still attached and in the original packaging and returned to us at: THE FAIRY PRINCESS - SUITE 1, ASH HOUSE, THE BROYLE, RINGMER, EAST SUSSEX BN8 5NN. UNITED KINGDOM.
- Please don’t forget to enclose details as we find it difficult to refund if we can’t work out which order it is. Please reorder or email us if an alternative size is required.
- For cancellations, please contact firstname.lastname@example.org as soon as possible to avoid the item(s) being dispatched, as once the item is sent out for delivery there is no way to return the item until it arrives at the address given for delivery.