We hope that you will be pleased with your order but, if you are not, you can return the item(s) within 21 days commencing the next working day after the item(s) were posted to you. Items are to be returned in original condition with tags attached in a saleable condition. You must notify us by email within 5 days of receipt that you will be returning the item(s) to the warehouse address. We will not accept returns after 21 days have passed.
Should you experience a delay or start to think your parcel may have become lost in transit, please contact us within 2 weeks of placing your order. We cannot open a claim after 3 weeks with the courier, and are therefore unable to help. Claims can take up to 31 working days, this is the couriers terms and until we receive confirmation it will not be posted we are unable to refund you. This is non negotiable.
Refunds will be automatically issued within 24 hours upon receipt of the goods, to the same method of payment at the time of ordering. Please note postage charges will not be refunded unless the item is found faulty. Refunds can take up to 7 working days to be returned (this is the bank processing time).
When returning unwanted item(s) please use an insured and traceable service such as Royal Mail Recorded Delivery. We are not held responsible for items lost in post. Item(s) must be unworn, undamaged, with tags still attached and in the original packaging and returned to us at: THE FAIRY PRINCESS - SUITE 1, ASH HOUSE, THE BROYLE, RINGMER, EAST SUSSEX BN8 5NN. UNITED KINGDOM
Please don’t forget to enclose details as we find it difficult to refund if we can’t work out which order it is. Please reorder or email us if an alternative size is required.
For cancellations, please contact orders@thefairyprincess.co.uk as soon as possible to avoid the item(s) being dispatched, as once the item is sent out for delivery there is no way to return the item until it arrives at the address given for delivery.
